Terms

Til Sunrise Hostel, Cl. 5 Norte # 2-28, Barrio Centenario, Cali, Colombia. NIT 902040045-4, registered with the Registro Nacional de Turismo under RNT 296211. Telephone +57 315 156 2222. www.tilsunrisehostel.com.

These Terms and Conditions govern the provision of accommodation services offered by Til Sunrise Hostel, hereinafter the Hostel, and establish the conditions applicable to persons who make a booking, stay at or use its facilities and services.

Making a booking and using the services imply knowledge and acceptance of the conditions that have been previously informed to the guest, without prejudice to the rights recognized by Colombian legislation.

The accommodation service is governed, among other applicable provisions, by Ley 300 de 1996, particularly by articles 63, 64, 65 and 79, as amended, among other laws, by Ley 2068 de 2020; by Ley 1480 de 2011, Estatuto del Consumidor; and by other laws that regulate tourism activity and the provision of services.

The Hostel offers accommodation in shared and private rooms, in accordance with the categories, characteristics, capacity, availability and rates informed at the time of making the booking.

Each booking shall be subject to the characteristics of the selected accommodation and to the services expressly included in the contracted rate. Additional services, activities, food, beverages, classes, tours and other experiences shall be subject to their own conditions, availability and prices, which shall be informed to the guest beforehand.

Free breakfast, integration activities and other promotional benefits shall be offered in accordance with the conditions announced for each rate or promotion. No service shall be considered included if it has not been expressly offered as part of the booking or the corresponding promotion.

Photographs, descriptions and announcements published by the Hostel must reasonably correspond to the services and characteristics offered. The particular conditions confirmed in each booking shall complement these terms.

Bookings may be made directly with the Hostel, through its website, via the enabled contact channels, or through tourism intermediation platforms.

A booking shall be considered confirmed when the confirmation and payment conditions for the chosen rate have been met and the guest has received the corresponding confirmation.

The guest must verify that the booking data is correct, including the entry and exit dates, the number of people, the type of accommodation, the rate, the included services, and the cancellation conditions.

Bookings are subject to actual availability. The Hostel may not unilaterally modify the essential conditions of a confirmed booking unless there exists a legally valid reason and the guest's rights are respected.

For bookings made through external platforms, the specific conditions of the platform shall also be taken into account, provided they are compatible with Colombian law and the conditions validly agreed with the guest.

Check-in time: 3:00 p.m. Check-out time: 11:00 a.m.

The guest must respect the established check-in and check-out times for the assigned room or bed.

Requests for early check-in, late check-out, or extension of stay are subject to availability and to the additional rates that have been previously informed and accepted by the guest.

Departure after the established check-out time does not automatically allow the guest to remain in the assigned room or bed. If they need to extend their stay, they must request it in advance and obtain confirmation from the Hostel.

Luggage may be temporarily left in the areas designated by the Hostel, subject to the informed conditions regarding security, hours, and capacity. The receipt of luggage does not imply an absolute guarantee against loss or damage.

The applicable rates shall be those communicated to the guest before confirming the booking. The price must clearly indicate the accommodation booked, the duration of the stay, the included services and the applicable additional charges.

Payment shall be made through the methods enabled by the Hostel or through the platform on which the booking was made.

Charges for additional services, consumption, damages attributable to the guest, or other items must be duly justified and must have been communicated clearly. No hidden charges shall be applied, nor charges that lack contractual or legal basis.

Promotions shall be subject to the published conditions at the moment of booking, including the dates of validity, the availability restrictions and the requirements to access them. Promotional conditions may not be modified retroactively to the detriment of the guest.

When legally required, the Hostel shall issue the invoice or equivalent document in accordance with the applicable tax regulations.

Requests for cancellation or modification must be communicated through the same channel used to make the booking or through the official channels enabled by the Hostel. It is recommended that you keep confirmation of the request.

The particular conditions of cancellation, deadlines, applicable charges, and possibilities for modification will depend on the rate contracted and on the conditions informed before making payment.

Cancellation policy applicable to the booking: the booking may be cancelled without charge up to one day before the date of arrival, no later than 11:59 p.m. (Bogotá time, Colombia) on the day before arrival. Within that deadline, the deposit will be refunded to the payment method used.

If the booking is cancelled after that deadline, or if the guest does not show up, the amount corresponding to the first night of accommodation will be charged. No additional charge will be applied for the same event.

Cancellations must be managed directly through the platform where the booking was made, in accordance with the conditions applicable to the contracted rate.

Cancellation charges must have been clearly informed before contracting and must respect the applicable mandatory rules. The Hostel may not impose arbitrary penalties or withhold amounts when doing so would violate the rights of the consumer or current legislation.

For bookings made through external platforms, the guest must follow the corresponding procedure and consult the conditions of the contracted rate. The Hostel will collaborate in the management of the request within the scope of its competencies and in accordance with applicable rules.

When a refund is due, it will be processed through the original payment method, whenever possible, or through another method agreed with the guest, within the legally applicable deadlines.

The right of withdrawal, when applicable to distance contracting, shall be governed by article 47 of Ley 1480 de 2011 and its legal exceptions. It shall not be understood that there is an automatic right of withdrawal for all accommodation bookings, nor that said right is excluded in all cases.

No-show is understood as the situation in which the guest fails to appear to use the accommodation service reserved on the agreed date and has not timely managed a valid cancellation or modification.

Article 65 of Ley 300 de 1996 permits the tourism service provider to require, at its discretion, payment of twenty percent (20%) of the total price or rate established, or to retain the deposit or advance previously received, if so agreed.

The Hostel applies, in all cases, the charge corresponding to the first night of accommodation, described in the previous section. No double penalty shall be applied for the same event.

If the guest anticipates that they will arrive after the stated date or time, they must communicate with the Hostel as soon as possible. The preservation of the booking will be subject to the confirmed conditions and to legally applicable rules.

The Hostel shall endeavour to provide the service under the confirmed conditions. If it fails wholly or in part to provide the services offered or agreed upon, article 63 of the Ley 300 de 1996 shall apply, which provides for the provision of another service of equal quality or the refund or compensation of the price of the failed service, at the guest's choice, under the terms of the law.

When overbooking occurs, article 64 of the Ley 300 de 1996 shall apply. The Hostel must offer the alternatives provided by law and, when it is not possible to provide a service of equal quality, must arrange it with a third party at its own cost, in accordance with the applicable provision.

If, due to a cause attributable to the Hostel, it is not possible to provide the contracted accommodation, the Hostel shall inform the guest promptly and shall manage the solution that is legally appropriate, without transferring costs that are the Hostel's responsibility under the law.

Requests to extend the stay shall be subject to availability and must be communicated with reasonable advance notice, in accordance with article 66 of the Ley 300 de 1996.

Til Sunrise Hostel is a space for accommodation and communal living. All guests must treat the staff, other guests, neighbors, and people on the premises with respect.

The following rules must be observed:

— Respect quiet hours and avoid noise that disturbs other guests or neighbors.

— Keep the rooms, bathrooms, kitchen, common areas, and other shared spaces clean and tidy.

— Use furniture, equipment, facilities, and provided items properly.

— Respect reasonable instructions from staff regarding safety, hygiene, and communal living.

— Do not commit acts of violence, threats, harassment, discrimination, intimidation, or conduct that affects the well-being of others.

— Do not engage in illegal activities or use the facilities for purposes other than those authorized.

— Comply with safety rules and emergency instructions.

— Respect restrictions on smoking, substance use, or use of sound equipment that the Hostel has communicated and that comply with law.

Serious violation of these rules may result in proportional measures to protect guests, staff, and the establishment. Early termination of the stay will only be applied when there is a valid legal or contractual basis, respecting consumer rights and safety regulations.

In shared rooms, each guest must use exclusively the bed or space assigned to them and respect the privacy, rest and belongings of other guests.

It is not permitted to occupy other guests' beds, use other guests' belongings without authorization, or enter bedrooms or restricted-access areas without permission.

Visitor policy: visitors may access only the common areas of the accommodation. To enter, they must present a valid identity document at reception that allows verification of their identity and comply with the registration procedure established by the Hostel.

For security reasons, the Hostel may require visitors to identify themselves and register before entering. Access to bedrooms and other restricted areas shall be subject to the internal rules previously informed.

The guest must care for their personal belongings and use lockers or other security mechanisms available, when they exist. It is recommended not to leave documents, money, electronic devices or valuable items unattended.

The custody of items formally handed over to the Hostel shall be governed by the reception conditions and by the applicable legal regulations. These provisions do not constitute a general exclusion of the responsibility that may legally correspond to the establishment.

The guest must use the facilities with diligence and be liable for material damages that are legally attributable to them when their conduct, the damage, and the corresponding causal connection are established in accordance with applicable law.

Charges for damages must correspond to real and demonstrable harm, be properly substantiated, and be communicated to the guest. No arbitrary penalties or disproportionate charges shall be imposed.

The Hostel shall not be automatically liable for all lost or stolen objects within its facilities. Liability shall be determined according to the circumstances of the case and applicable law, without prejudice to the custody duties that legally apply to the Hostel.

The guest must report immediately any incident, damage, loss, or situation that compromises safety. The Hostel shall address the report and cooperate with authorities when appropriate.

No provision of these terms may be interpreted as an advance waiver of liability for fraud, negligence when it legally generates liability, failure to perform its own obligations, or violation of the consumer's inalienable rights.

The Hostel shall process guests' personal data in accordance with Ley 1581 de 2012, Decreto 1074 de 2015, and all applicable regulations.

Personal data may be collected and processed to manage bookings, provide accommodation, verify identity, comply with legal obligations, handle requests and complaints, process payments, and protect the security of individuals and facilities, in accordance with the applicable legal basis and relevant authorizations.

Personal data shall be retained for the periods necessary to fulfill the stated purposes and applicable legal obligations. Access to the information shall be limited to authorized personnel and to third parties who must legitimately intervene in the provision of the service.

Guests may access, update and correct their personal data, request proof of authorization where applicable, be informed of its use, submit queries or complaints, and exercise the other rights recognized by law, in the applicable cases and under legally applicable conditions.

Channel for personal data protection requests: tilsunrisehostel@gmail.com.

Detailed information about the data controller, the purposes, the rights of data subjects, procedures and consultation mechanisms shall be available in the Hostel's Personal Data Protection Policy, which must be consulted together with these terms.

Til Sunrise Hostel rejects all forms of commercial sexual exploitation, sexual abuse, human trafficking, and any other conduct that violates the rights of children and adolescents.

In accordance with Ley 679 de 2001, especially article 17, and Ley 1336 de 2009, the Hostel adopts measures for prevention, information, and collaboration with competent authorities to contribute to the protection of minors.

Mandatory legal warning: the exploitation and sexual abuse of minors are conduct subject to criminal and administrative sanctions under Colombian law. The Hostel does not permit, promote, or tolerate such conduct and shall report to competent authorities situations that must be brought to their attention in accordance with the law.

The establishment may request the necessary identification documents and verify required information to fulfil its legal obligations. Access and accommodation of minors shall be subject to applicable provisions, identification requirements, and authorizations that correspond according to the circumstances.

Guests must provide truthful information and the identification data required to formalize the accommodation and comply with the legal obligations applicable to the tourism service provider.

The Hostel will maintain the guest records that apply and will handle the information in compliance with personal data protection regulations. It will also respond to legitimate requests from competent authorities within the legal framework.

Foreign guests must provide the travel documents or identification required for their registration and stay. The Hostel will comply with reporting obligations to the authorities when applicable.

The establishment will keep the Registro Nacional de Turismo current when required and will comply with the requirements corresponding to its activities.

Questions, requests, complaints and claims may be made directly at reception or through the following channels:

— Address: Cl. 5 Norte # 2-28, barrio Centenario, Cali, Valle del Cauca, Colombia.

— Telephone: +57 315 156 2222.

— Website: www.tilsunrisehostel.com.

— Email: tilsunrisehostel@gmail.com.

The Hostel shall endeavour to respond clearly and promptly, to keep the relevant records and to handle claims in accordance with its legal obligations.

Guests may turn to the competent authorities, including the Superintendencia de Industria y Comercio where applicable, and bringing an internal complaint does not waive any of their rights.

These Terms and Conditions shall be available for consultation before the guest confirms their booking, both in direct booking channels and in the digital media used by the Hostel.

For bookings made over the internet, the establishment shall endeavour to ensure that the guest can access the applicable conditions, review them before contracting and retain a copy or confirmation of the accepted conditions.

Acceptance of these terms does not imply waiver of inalienable rights nor authorizes the Hostel to apply conditions contrary to Colombian law.

Modifications to these terms shall be published through official channels and shall apply in accordance with the corresponding legal rules, without retroactively altering the essential conditions of bookings already confirmed to the detriment of the guest.

These Terms and Conditions shall be interpreted in accordance with the laws in force in the Republic of Colombia, including, as applicable:

— Ley 300 de 1996, Ley General de Turismo, and its amendments.

— Ley 2068 de 2020, by which tourism legislation is amended.

— Ley 1480 de 2011, Estatuto del Consumidor.

— Ley 1581 de 2012, general regime for personal data protection.

— Decreto 1074 de 2015 and the regulatory provisions applicable to the commerce, industry and tourism sectors.

— Ley 679 de 2001 and Ley 1336 de 2009, on the prevention of commercial sexual exploitation of children and adolescents.

— Ley 1801 de 2016, Código Nacional de Seguridad y Convivencia Ciudadana, in its applicable provisions.

— Any other rules that amend, supplement or replace the above and that are applicable to the accommodation service.

Every price on this site is in Colombian pesos, per night, and is the price the booking engine quotes. Under Ley 1480 the advertised price binds us, so it is the exact figure and not a guide.

Taxes are included for foreign visitors staying on a tourist permit. Colombian residents pay IVA on top of the published price, because the exemption that covers a visiting tourist does not cover a resident.

You pay on arrival. We take cash, Zelle, and credit and debit cards.

Card payments carry a 5% surcharge, which is the processing cost passed on rather than a margin. Cash and Zelle do not.

We may pre-authorise a card before you arrive to hold the booking.

Check in from 3:00pm. Check out by 11:00am.

The desk is staffed from 3:00pm to 11:00pm. There is no curfew and you will have a key, but if you are arriving after 11:00pm tell us first so somebody is expecting you.

Guests must be 18 or over. We do not accept guests under 18, accompanied or not.

Bring valid photo identification. Colombian law requires us to register every guest, and to report foreign guests to the immigration authority.

No pets. We are sorry about this one — it is the building, not the policy.

Zero tolerance. Illegal drugs on the property end a stay immediately, with no refund of nights already paid for.

In force since 20 July 2026. Last updated 14 October 2026.